> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aibams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MailX — Business Email

> Professional business email with your custom domain. Full inbox management, AI-assisted drafting, contacts, and calendar integration.

## What is MailX?

**MailX** is AIBAMS's professional business email solution. It gives your team @yourdomain.com email addresses with a full-featured inbox, AI-powered drafting, contacts, and scheduling — all within your AIBAMS workspace.

***

## Key Features

<CardGroup cols={2}>
  <Card title="Custom Domain Email" icon="at">
    Send and receive emails as `you@yourbusiness.com`. Professional, branded email addresses for your entire team.
  </Card>

  <Card title="AI-Assisted Drafting" icon="wand-magic-sparkles">
    FusionX AI helps you draft, improve, and respond to emails. Just click **AI Assist** on any email.
  </Card>

  <Card title="Smart Inbox" icon="inbox">
    AI automatically categorizes emails: Primary, Updates, Promotions, and Spam — keeping your inbox clean.
  </Card>

  <Card title="Contacts & CRM" icon="address-book">
    Built-in contact management with company, role, and relationship history tracking.
  </Card>

  <Card title="Scheduling" icon="calendar">
    Schedule emails to send later. Set follow-up reminders. Share availability for meetings.
  </Card>

  <Card title="Shared Inboxes" icon="users">
    Team-shared inboxes for `info@`, `support@`, or `sales@` — multiple people, one inbox.
  </Card>
</CardGroup>

***

## Setting Up MailX

### Step 1: Connect Your Domain

Before creating mailboxes, your domain must be verified in AIBAMS.

<Steps>
  <Step title="Go to Domain Settings">
    **Dashboard → Settings → Domains → Add Domain**
  </Step>

  <Step title="Enter Your Domain">
    Type your domain (e.g., `yourbusiness.com`) and click **Add**.
  </Step>

  <Step title="Add MX Records">
    Log into your domain registrar and add these DNS records:

    | Type    | Priority | Value                                 |
    | ------- | -------- | ------------------------------------- |
    | `MX`    | 10       | `mx1.aibams.com`                      |
    | `MX`    | 20       | `mx2.aibams.com`                      |
    | `TXT`   | —        | `v=spf1 include:spf.aibams.com ~all`  |
    | `CNAME` | —        | `mail._domainkey` → `dkim.aibams.com` |
  </Step>

  <Step title="Verify Domain">
    Return to Domain Settings and click **Verify**. A green checkmark confirms success.
  </Step>
</Steps>

### Step 2: Create Your First Mailbox

1. Open **MailX** from the dashboard
2. Click **Create Mailbox**
3. Choose the email prefix (e.g., `john`, `hello`, `info`)
4. Set a mailbox password (or use SSO)
5. Click **Create Mailbox**

Your email address is now ready: `prefix@yourdomain.com`

***

## Using the MailX Inbox

### Composing Emails

1. Click **Compose** (or press `C` as a shortcut)
2. Enter recipient email(s) in the **To** field
3. Add a **Subject**
4. Write your message

**AI Drafting Tips:**

* Click **Write with AI** to generate a complete draft from a prompt
* Highlight any text and click **Improve** to refine the writing
* Use **Summarize thread** to get a quick recap before replying

### Email Organization

| Feature     | How to Use                                                   |
| ----------- | ------------------------------------------------------------ |
| **Labels**  | Right-click an email → Add Label                             |
| **Folders** | Drag emails to folders, or set up filters                    |
| **Stars**   | Click the star icon to flag important emails                 |
| **Filters** | Settings → Filters → Create Filter                           |
| **Search**  | Use the search bar with `from:`, `to:`, `subject:` operators |

### Keyboard Shortcuts

| Shortcut  | Action                |
| --------- | --------------------- |
| `C`       | Compose new email     |
| `R`       | Reply                 |
| `A`       | Reply All             |
| `F`       | Forward               |
| `E`       | Archive               |
| `#`       | Delete                |
| `J` / `K` | Next / Previous email |
| `?`       | Show all shortcuts    |

***

## Shared Inboxes

Shared inboxes allow multiple team members to manage a single email address (e.g., `support@yourbusiness.com`).

### Creating a Shared Inbox

1. **MailX → Settings → Shared Inboxes → Create**
2. Enter the shared email address prefix (e.g., `support`)
3. Add members who will have access
4. Set notification preferences (all messages, assigned only, etc.)
5. Click **Create Shared Inbox**

### Working in a Shared Inbox

* **Assign** emails to specific team members
* Set **status** (Open, In Progress, Resolved)
* Leave **internal notes** visible only to your team
* View **response metrics** (first reply time, resolution time)

***

## Email Forwarding & Auto-Responders

### Setting Up Forwarding

1. **MailX → Settings → Forwarding**
2. Add a forwarding address
3. Choose: **Forward all emails** or **Forward based on rules**

### Auto-Responders

Set up automatic replies for:

* **Out of Office** — Date-range based automatic reply
* **Business Hours** — Auto-reply outside working hours
* **New Inquiries** — Welcome message for first-time contacts

***

## Anti-Spam & Security

MailX includes multi-layer email security:

* **SPF, DKIM, DMARC** — Email authentication standards configured automatically
* **Spam Filtering** — AI-powered spam detection with 99.9% accuracy
* **Phishing Protection** — Suspicious link detection and warnings
* **Encryption** — TLS encryption in transit; optional end-to-end encryption

***

## MailX Limits

| Feature              | Early Access  | Professional |
| -------------------- | ------------- | ------------ |
| Mailboxes            | 5             | 25           |
| Storage per mailbox  | 25 GB         | 100 GB       |
| Shared inboxes       | 1             | 10           |
| Email send limit/day | 1,000         | 10,000       |
| Attachment size      | 25 MB         | 50 MB        |
| Email aliases        | 3 per mailbox | Unlimited    |

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Emails are going to spam">
    Ensure all DNS records (SPF, DKIM, DMARC) are correctly configured. Use **MailX → Settings → Domain Health** to run a diagnostic check.
  </Accordion>

  <Accordion title="I can't receive emails on my custom domain">
    Verify that MX records are correctly added. DNS propagation can take up to 48 hours. Check propagation at [mxtoolbox.com](https://mxtoolbox.com).
  </Accordion>

  <Accordion title="AI drafting is not available">
    AI features require FusionX to be active in your plan. Check **Settings → Apps** to ensure FusionX is enabled.
  </Accordion>
</AccordionGroup>