> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aibams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Quick solutions to the most frequently encountered issues across the AIBAMS Fusion Suite.

## General Platform Issues

### 1. I can't log into my account.

* **Check your credentials:** Ensure you are using the correct email and password.
* **Clear cache/cookies:** Sometimes old session data causes login loops. Clear your browser cache and try again.
* **Check 2FA:** If 2FA is enabled, ensure your authenticator app's time is synced correctly. If you lost your device, use one of your saved Backup Codes.
* **Account Suspended:** If your billing failed for 7 consecutive days, your account may be suspended. Check your email for billing notices.

### 2. The dashboard is loading very slowly.

* **Check Status Page:** Visit [status.aibams.com](https://status.aibams.com) to see if there is an ongoing platform outage or degraded performance.
* **Network Issue:** Try accessing AIBAMS from a different network (e.g., mobile data) to rule out local firewall or ISP issues.
* **Browser Extensions:** Ad-blockers or privacy extensions can sometimes block essential AIBAMS scripts. Try logging in via Incognito/Private mode.

***

## MailX Troubleshooting

### 1. I'm not receiving any emails.

* **Check Domain Verification:** Go to Admin Settings → Domains. Ensure your domain shows as **Verified**.
* **Check MX Records:** Use a tool like [MxToolbox](https://mxtoolbox.com/) to verify that your domain's MX records point exactly to `mx1.aibams.com` and `mx2.aibams.com`. DNS propagation can take up to 48 hours.
* **Check Spam/Trash:** Ensure the emails aren't being caught by a strict filter.

### 2. My sent emails are going to recipients' Spam folders.

This is almost always a DNS authentication issue.

* Ensure you have correctly added the **SPF**, **DKIM**, and **DMARC** TXT/CNAME records to your DNS provider.
* You can find the required records in **Admin Settings → Domains**.
* New domains often have poor reputation initially. Warming up your email (sending gradually to trusted contacts) helps improve deliverability.

***

## FileX Troubleshooting

### 1. File uploads are failing or hanging.

* **File Size Limit:** Check if the file exceeds your plan's maximum file size limit (5 GB for Early Access).
* **Storage Quota:** Go to the Dashboard to check if you have exceeded your total workspace storage limit.
* **Network Interruptions:** Large uploads require a stable connection. If you are on a VPN, try disabling it temporarily.

### 2. A team member cannot see a shared file.

* **Check Permissions:** Right-click the file → Share. Verify that the team member's email is explicitly listed or that the file is in a folder they have access to.
* **Role Restrictions:** Ensure the team member is not suspended and has an active Member or Viewer role.

***

## WebX Troubleshooting

### 1. My website changes aren't showing up live.

* **Publish Button:** Did you click the **Publish** button in the top right of the WebX editor? Changes are only saved as drafts until published.
* **Browser Cache:** Perform a hard refresh (`Ctrl + F5` or `Cmd + Shift + R`) on your live website to clear the local browser cache.
* **CDN Delay:** AIBAMS uses a global CDN. It can occasionally take 1-2 minutes for changes to propagate to all edge servers globally.

### 2. The contact form on my website isn't working.

* **Check Form Routing:** In WebX, click on the contact form → Settings → Routing. Ensure it is pointing to a valid MailX inbox.
* **Spam Filter:** Check the Spam folder of the destination MailX inbox.

***

## FusionX (AI) Troubleshooting

### 1. FusionX says "Error generating response" or times out.

* **Context Too Large:** If you asked FusionX to analyze a massive document (e.g., a 500-page PDF), it may time out. Try asking about specific sections or splitting the document.
* **Rate Limits:** You may be sending prompts too rapidly. Wait 60 seconds and try again.
* **System Load:** During peak hours, AI generation can experience slight delays.

### 2. FusionX is giving incorrect or outdated information.

* **Clear Context:** FusionX might be confused by a previous conversation. Click **New Chat** (broom icon) to clear the current context window.
* **Check Memory:** Go to **FusionX → Memory** and ensure it hasn't learned an incorrect fact. Delete the incorrect fact if found.
* **Provide Files:** AI models don't know your private data natively. You must attach or reference the specific FileX document containing the correct information.