> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aibams.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Billing & Subscriptions
> Manage your AIBAMS subscription, understand your plan, update payment methods, and view invoices.
## Billing Overview
Access all billing information from **Settings → Billing** or **Profile → Billing & Subscriptions**.
***
## Your Current Plan
The **Plan Overview** section shows:
* **Plan Name** — Early Access, Professional, or Enterprise
* **Billing Cycle** — Monthly or Annual
* **Next Billing Date** — When your next payment will be charged
* **Amount** — Price per billing period
* **Included Features** — Summary of what's in your plan
***
## Early Access Program
The Early Access program is available to the **first 501 customers** only. If you're on this plan, your pricing is locked for your first year.
### Early Access Benefits
| Benefit | Details |
| --------------------- | --------------------------------------------------- |
| **Price Lock** | ₹849/month locked for the first 12 months |
| **Zero Setup Fee** | Development and setup fees completely waived |
| **Full Suite Access** | All 5 current apps + 45+ upcoming apps |
| **Priority Support** | Faster response times during Early Access period |
| **Feedback Input** | Direct channel to product team for feature requests |
### After Early Access
* Your pricing is locked for the **first 12 months**
* After 12 months, you transition to standard pricing
* As an early supporter, you'll always have **preferential pricing** vs. public rates
* You'll receive 60 days' notice before any price changes
***
## Payment Methods
### Adding a Payment Method
1. **Settings → Billing → Payment Methods → Add New**
2. Enter your card details:
* Card number, expiry date, CVV
* Billing name and address
3. Click **Save Card**
Supported payment methods:
* **Credit/Debit Cards** — Visa, Mastercard, RuPay
* **UPI** — Any UPI-enabled app
* **Net Banking** — Major Indian banks
* **More options** coming soon (PayPal, international cards)
### Updating Your Payment Method
1. **Settings → Billing → Payment Methods**
2. Click **Edit** next to your current method
3. Or click **Add New** and set the new one as **Primary**
Set up a backup payment method to avoid subscription interruptions if your primary card expires or is declined.
### Removing a Payment Method
You can only remove a payment method if there's an alternative primary method on file:
1. **Settings → Billing → Payment Methods**
2. Click **Remove** next to the card
3. Confirm removal
***
## Invoices & Receipts
### Viewing Past Invoices
1. **Settings → Billing → Invoice History**
2. All past invoices listed with date, amount, and status
3. Click any invoice to view or download the PDF
### Invoice Details
Each invoice includes:
* Invoice number and date
* Billing period covered
* Plan name and features
* Amount paid and payment method
* GST/tax breakdown (if applicable)
* Your billing address
AIBAMS invoices are GST-compliant for Indian businesses. Include your GSTIN in **Settings → Billing → Tax Information** to have it appear on invoices.
***
## Changing Your Plan
### Upgrading Your Plan
1. **Settings → Billing → Change Plan**
2. Select the new plan
3. Review the pricing difference
4. Click **Confirm Upgrade**
Upgrades take effect **immediately**. You're charged a prorated amount for the remainder of the current billing period.
### Downgrading Your Plan
Downgrading may reduce your available storage, mailboxes, and feature access. Ensure you're below the new plan's limits before downgrading to avoid data loss.
1. **Settings → Billing → Change Plan**
2. Select the lower plan
3. Review what you'll lose access to
4. Confirm the downgrade
Downgrades take effect at the **end of the current billing period**.
***
## Cancellation
### Cancelling Your Subscription
You can cancel your subscription at any time — no penalties or lock-in fees.
1. **Settings → Billing → Cancel Subscription**
2. Select a reason for cancellation (helps us improve)
3. Click **Confirm Cancellation**
**After cancellation:**
* Your account remains active until the **end of the current billing period**
* After that, you lose access to paid features
* Your data is retained for **30 days** after cancellation
* Download your data export before this window closes
### Reactivating After Cancellation
If you cancel and want to return:
1. Log into your account at [portal.aibams.com](https://portal.aibams.com)
2. Click **Reactivate Subscription**
3. Choose a plan and add a payment method
Reactivated accounts restore all settings and configurations. Data retained within the 30-day window is fully restored.
***
## Failed Payments
If a payment fails:
1. You'll receive an email notification
2. AIBAMS retries the charge 3 times over 7 days
3. If all retries fail, your account is suspended (not deleted)
4. Update your payment method and click **Retry Payment** to reactivate
***
## Billing FAQ
Please review our [Refund Policy](https://www.aibams.com/refund). We offer refunds under specific circumstances within 7 days of purchase. Contact [support@aibams.com](mailto:support@aibams.com) for refund requests.
Yes. Go to **Settings → Billing → Change Plan** and select the annual option. You'll receive a prorated credit for unused monthly time applied to the annual plan.
Yes, GST is applicable as per Indian tax regulations. Add your GSTIN in **Settings → Billing → Tax Information** to receive GST-compliant invoices.
After 7 days of failed payments, your account is suspended (read-only). After 30 days suspended, data is scheduled for deletion. You'll receive email warnings at each stage.