Billing & Subscriptions

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Billing Overview

Access all billing information from Settings → Billing or Profile → Billing & Subscriptions.

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Your Current Plan

The Plan Overview section shows:

• Plan Name — Early Access, Professional, or Enterprise
• Billing Cycle — Monthly or Annual
• Next Billing Date — When your next payment will be charged
• Amount — Price per billing period
• Included Features — Summary of what’s in your plan

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Early Access Program

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Early Access Benefits

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After Early Access

• Your pricing is locked for the first 12 months
• After 12 months, you transition to standard pricing
• As an early supporter, you’ll always have preferential pricing vs. public rates
• You’ll receive 60 days’ notice before any price changes

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Payment Methods

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Adding a Payment Method

1. Settings → Billing → Payment Methods → Add New
2. Enter your card details:
   • Card number, expiry date, CVV
   • Billing name and address
3. Click Save Card

Supported payment methods:

• Credit/Debit Cards — Visa, Mastercard, RuPay
• UPI — Any UPI-enabled app
• Net Banking — Major Indian banks
• More options coming soon (PayPal, international cards)

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Updating Your Payment Method

1. Settings → Billing → Payment Methods
2. Click Edit next to your current method
3. Or click Add New and set the new one as Primary

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Removing a Payment Method

You can only remove a payment method if there’s an alternative primary method on file:

1. Settings → Billing → Payment Methods
2. Click Remove next to the card
3. Confirm removal

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Invoices & Receipts

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Viewing Past Invoices

1. Settings → Billing → Invoice History
2. All past invoices listed with date, amount, and status
3. Click any invoice to view or download the PDF

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Invoice Details

Each invoice includes:

• Invoice number and date
• Billing period covered
• Plan name and features
• Amount paid and payment method
• GST/tax breakdown (if applicable)
• Your billing address

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Changing Your Plan

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Upgrading Your Plan

1. Settings → Billing → Change Plan
2. Select the new plan
3. Review the pricing difference
4. Click Confirm Upgrade

Upgrades take effect immediately. You’re charged a prorated amount for the remainder of the current billing period.

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Downgrading Your Plan

1. Settings → Billing → Change Plan
2. Select the lower plan
3. Review what you’ll lose access to
4. Confirm the downgrade

Downgrades take effect at the end of the current billing period.

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Cancellation

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Cancelling Your Subscription

You can cancel your subscription at any time — no penalties or lock-in fees.

1. Settings → Billing → Cancel Subscription
2. Select a reason for cancellation (helps us improve)
3. Click Confirm Cancellation

After cancellation:

• Your account remains active until the end of the current billing period
• After that, you lose access to paid features
• Your data is retained for 30 days after cancellation
• Download your data export before this window closes

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Reactivating After Cancellation

If you cancel and want to return:

1. Log into your account at portal.aibams.com
2. Click Reactivate Subscription
3. Choose a plan and add a payment method

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Failed Payments

If a payment fails:

1. You’ll receive an email notification
2. AIBAMS retries the charge 3 times over 7 days
3. If all retries fail, your account is suspended (not deleted)
4. Update your payment method and click Retry Payment to reactivate

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Billing FAQ