What is MailX?
MailX is AIBAMS’s professional business email solution. It gives your team @yourdomain.com email addresses with a full-featured inbox, AI-powered drafting, contacts, and scheduling — all within your AIBAMS workspace.Key Features
Custom Domain Email
Send and receive emails as
you@yourbusiness.com. Professional, branded email addresses for your entire team.AI-Assisted Drafting
FusionX AI helps you draft, improve, and respond to emails. Just click AI Assist on any email.
Smart Inbox
AI automatically categorizes emails: Primary, Updates, Promotions, and Spam — keeping your inbox clean.
Contacts & CRM
Built-in contact management with company, role, and relationship history tracking.
Scheduling
Schedule emails to send later. Set follow-up reminders. Share availability for meetings.
Shared Inboxes
Team-shared inboxes for
info@, support@, or sales@ — multiple people, one inbox.Setting Up MailX
Step 1: Connect Your Domain
Before creating mailboxes, your domain must be verified in AIBAMS.Add MX Records
Log into your domain registrar and add these DNS records:
| Type | Priority | Value |
|---|---|---|
MX | 10 | mx1.aibams.com |
MX | 20 | mx2.aibams.com |
TXT | — | v=spf1 include:spf.aibams.com ~all |
CNAME | — | mail._domainkey → dkim.aibams.com |
Step 2: Create Your First Mailbox
- Open MailX from the dashboard
- Click Create Mailbox
- Choose the email prefix (e.g.,
john,hello,info) - Set a mailbox password (or use SSO)
- Click Create Mailbox
prefix@yourdomain.com
Using the MailX Inbox
Composing Emails
- Click Compose (or press
Cas a shortcut) - Enter recipient email(s) in the To field
- Add a Subject
- Write your message
- Click Write with AI to generate a complete draft from a prompt
- Highlight any text and click Improve to refine the writing
- Use Summarize thread to get a quick recap before replying
Email Organization
| Feature | How to Use |
|---|---|
| Labels | Right-click an email → Add Label |
| Folders | Drag emails to folders, or set up filters |
| Stars | Click the star icon to flag important emails |
| Filters | Settings → Filters → Create Filter |
| Search | Use the search bar with from:, to:, subject: operators |
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
C | Compose new email |
R | Reply |
A | Reply All |
F | Forward |
E | Archive |
# | Delete |
J / K | Next / Previous email |
? | Show all shortcuts |
Shared Inboxes
Shared inboxes allow multiple team members to manage a single email address (e.g.,support@yourbusiness.com).
Creating a Shared Inbox
- MailX → Settings → Shared Inboxes → Create
- Enter the shared email address prefix (e.g.,
support) - Add members who will have access
- Set notification preferences (all messages, assigned only, etc.)
- Click Create Shared Inbox
Working in a Shared Inbox
- Assign emails to specific team members
- Set status (Open, In Progress, Resolved)
- Leave internal notes visible only to your team
- View response metrics (first reply time, resolution time)
Email Forwarding & Auto-Responders
Setting Up Forwarding
- MailX → Settings → Forwarding
- Add a forwarding address
- Choose: Forward all emails or Forward based on rules
Auto-Responders
Set up automatic replies for:- Out of Office — Date-range based automatic reply
- Business Hours — Auto-reply outside working hours
- New Inquiries — Welcome message for first-time contacts
Anti-Spam & Security
MailX includes multi-layer email security:- SPF, DKIM, DMARC — Email authentication standards configured automatically
- Spam Filtering — AI-powered spam detection with 99.9% accuracy
- Phishing Protection — Suspicious link detection and warnings
- Encryption — TLS encryption in transit; optional end-to-end encryption
MailX Limits
| Feature | Early Access | Professional |
|---|---|---|
| Mailboxes | 5 | 25 |
| Storage per mailbox | 25 GB | 100 GB |
| Shared inboxes | 1 | 10 |
| Email send limit/day | 1,000 | 10,000 |
| Attachment size | 25 MB | 50 MB |
| Email aliases | 3 per mailbox | Unlimited |
Troubleshooting
Emails are going to spam
Emails are going to spam
Ensure all DNS records (SPF, DKIM, DMARC) are correctly configured. Use MailX → Settings → Domain Health to run a diagnostic check.
I can't receive emails on my custom domain
I can't receive emails on my custom domain
Verify that MX records are correctly added. DNS propagation can take up to 48 hours. Check propagation at mxtoolbox.com.
AI drafting is not available
AI drafting is not available
AI features require FusionX to be active in your plan. Check Settings → Apps to ensure FusionX is enabled.