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General Platform Issues

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1. I can’t log into my account.

  • Check your credentials: Ensure you are using the correct email and password.
  • Clear cache/cookies: Sometimes old session data causes login loops. Clear your browser cache and try again.
  • Check 2FA: If 2FA is enabled, ensure your authenticator app’s time is synced correctly. If you lost your device, use one of your saved Backup Codes.
  • Account Suspended: If your billing failed for 7 consecutive days, your account may be suspended. Check your email for billing notices.

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2. The dashboard is loading very slowly.

  • Check Status Page: Visit status.aibams.com to see if there is an ongoing platform outage or degraded performance.
  • Network Issue: Try accessing AIBAMS from a different network (e.g., mobile data) to rule out local firewall or ISP issues.
  • Browser Extensions: Ad-blockers or privacy extensions can sometimes block essential AIBAMS scripts. Try logging in via Incognito/Private mode.

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MailX Troubleshooting

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1. I’m not receiving any emails.

  • Check Domain Verification: Go to Admin Settings → Domains. Ensure your domain shows as Verified.
  • Check MX Records: Use a tool like MxToolbox to verify that your domain’s MX records point exactly to mx1.aibams.com and mx2.aibams.com. DNS propagation can take up to 48 hours.
  • Check Spam/Trash: Ensure the emails aren’t being caught by a strict filter.

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2. My sent emails are going to recipients’ Spam folders.

This is almost always a DNS authentication issue.
  • Ensure you have correctly added the SPF, DKIM, and DMARC TXT/CNAME records to your DNS provider.
  • You can find the required records in Admin Settings → Domains.
  • New domains often have poor reputation initially. Warming up your email (sending gradually to trusted contacts) helps improve deliverability.

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FileX Troubleshooting

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1. File uploads are failing or hanging.

  • File Size Limit: Check if the file exceeds your plan’s maximum file size limit (5 GB for Early Access).
  • Storage Quota: Go to the Dashboard to check if you have exceeded your total workspace storage limit.
  • Network Interruptions: Large uploads require a stable connection. If you are on a VPN, try disabling it temporarily.

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2. A team member cannot see a shared file.

  • Check Permissions: Right-click the file → Share. Verify that the team member’s email is explicitly listed or that the file is in a folder they have access to.
  • Role Restrictions: Ensure the team member is not suspended and has an active Member or Viewer role.

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WebX Troubleshooting

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1. My website changes aren’t showing up live.

  • Publish Button: Did you click the Publish button in the top right of the WebX editor? Changes are only saved as drafts until published.
  • Browser Cache: Perform a hard refresh (Ctrl + F5 or Cmd + Shift + R) on your live website to clear the local browser cache.
  • CDN Delay: AIBAMS uses a global CDN. It can occasionally take 1-2 minutes for changes to propagate to all edge servers globally.

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2. The contact form on my website isn’t working.

  • Check Form Routing: In WebX, click on the contact form → Settings → Routing. Ensure it is pointing to a valid MailX inbox.
  • Spam Filter: Check the Spam folder of the destination MailX inbox.

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FusionX (AI) Troubleshooting

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1. FusionX says “Error generating response” or times out.

  • Context Too Large: If you asked FusionX to analyze a massive document (e.g., a 500-page PDF), it may time out. Try asking about specific sections or splitting the document.
  • Rate Limits: You may be sending prompts too rapidly. Wait 60 seconds and try again.
  • System Load: During peak hours, AI generation can experience slight delays.

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2. FusionX is giving incorrect or outdated information.

  • Clear Context: FusionX might be confused by a previous conversation. Click New Chat (broom icon) to clear the current context window.
  • Check Memory: Go to FusionX → Memory and ensure it hasn’t learned an incorrect fact. Delete the incorrect fact if found.
  • Provide Files: AI models don’t know your private data natively. You must attach or reference the specific FileX document containing the correct information.