Login & Access Problems
1. “Invalid credentials” error during login
- Ensure you are using the exact email address you registered with (check for typos).
- Passwords are case-sensitive. Check if Caps Lock is on.
- If you use Google SSO, ensure you are clicking “Sign in with Google” instead of entering a password manually.
- Fix: Click Forgot Password on the login screen to receive a secure reset link via email.
2. I haven’t received the password reset or verification email
- Check Spam/Junk folders: Look for an email from
noreply@aibams.com. - Corporate Firewalls: If you are using a corporate email address, your company’s IT firewall might be blocking external automated emails. Contact your IT department to whitelist
@aibams.com. - Delay: Email delivery can occasionally be delayed by a few minutes. Wait 5 minutes and request the link again.
3. I am locked out due to Two-Factor Authentication (2FA)
If you lost your phone or authenticator app:- Use a Backup Code: When you set up 2FA, you were given a set of 10-digit backup codes. Enter one of these instead of the app-generated code.
- Ask your Admin: A Workspace Admin can go to Admin Settings → Users, select your profile, and click Reset 2FA. You will need to set it up again upon next login.
- If you are the only Admin: Contact support@aibams.com. You will need to complete a manual identity verification process.
Subscription & Billing Issues
1. “Payment Failed” or “Subscription Suspended” notification
Your credit card or payment method was declined during a subscription renewal attempt.- Expired Card: Check if the card on file has expired.
- Insufficient Funds: Ensure the account has sufficient funds.
- Bank Block: Some banks block recurring SaaS transactions by default. You may need to authorize the transaction via an OTP (common in India) or contact your bank to approve charges from “AIBAMS”.
- Fix: Go to Settings → Billing → Payment Methods, update your card details, and click Retry Payment.
2. I was charged the wrong amount
- Proration: If you added new team members mid-billing-cycle on a per-user plan, you will see a prorated charge for their partial month.
- Plan Upgrade: If you upgraded from Monthly to Annual, the system will charge the annual amount minus the unused portion of your current month.
- GST/Tax: Depending on your jurisdiction, applicable taxes (like 18% GST in India) are added to the base subscription price. Ensure you check the invoice breakdown in Settings → Billing → Invoice History.
3. How do I change my billing email address?
Invoices and billing alerts are sent to the Workspace Owner’s primary email address by default. To send invoices to a dedicated finance email:- Go to Settings → Billing → Billing Details.
- Update the “Billing Contact Email” field. (Note: This does not change the Owner’s login email.)
4. I want to cancel my subscription
You can cancel your subscription at any time without penalty.- Go to Settings → Billing → Cancel Subscription.
- Your account will remain active until the end of your current paid billing period.
- After the period ends, your workspace will be locked. We retain data for 30 days post-cancellation before permanent deletion.
Plan Limits & Quotas
1. “Storage Quota Exceeded” error in FileX
You have hit the storage limit for your current plan (e.g., 100 GB on Early Access).- Fix A (Free up space): Empty the FileX Trash bin. Delete large, unnecessary files or old file versions.
- Fix B (Upgrade): Go to Settings → Billing and upgrade to the Professional plan to increase your storage capacity.
2. “AI Request Limit Reached” in FusionX
FusionX uses a token system for requests. You have exhausted your monthly allowance (e.g., 5,000 requests on Early Access).- Your limit resets automatically on the first day of your next billing cycle.
- Fix: Upgrade your plan, or contact support if you need a temporary one-time quota increase.